Bantelmann Translate is a professional translation agency that works at the highest level of quality for clients from various sectors. In order to permanently guarantee and constantly improve the quality of our work, we undergo internationally standardised certification audits, which are regularly repeated.
In order to supply our customers with high quality translations at all times, we have introduced a quality management system, which takes into account the following points:
- We have established systematic processes to ensure a structured management of our projects.
- We adequately document all our projects in order to easily track them.
- We have established processes for monitoring, measurements and analysis.
- We recognise and assess risks and opportunities in our company and determine resulting measures.
- We recognise and document non conformity of product or process and take appropriate corrective and improvement measures.
- We constantly work on and improve our quality management system.
Said quality management system allows us to be compliant with the ISO 9001:2015 standard, which is regularly checked via certification audits.
Since February 2021, we have been certified according to ISO 17100:2015. The ISO 17100:2015 standard is the only globally valid quality management standard for translation services. It replaced DIN EN 15038:2006 in May 2015.
This certification enables us to deliver translations according to the following criteria:
- Documented technical qualification and professional experience of our translators.
- Special training and competence of our project managers.
- Lifelong learning.
- Use of terminology systems.
- Careful proofreading by a second qualified translator of all translations produced according to this standard.
- Use of reliable technologies for archiving as well as for secure deletion of data to ensure safe and confidential processing of client data at all times.
The fulfilment of these criteria is confirmed and checked in the course of regular audits.
Confidentiality
Employing the most exacting measures to safeguard your data and complete confidentiality in our handling of the texts you entrust to us are a matter of course for us.
Project management
Every project is supported by a project manager. S/he receives your request, sends you a quote and agrees the delivery deadline. Once you have confirmed the order, he/she prepares the project, clarifies any remaining issues with you and finds a suitable translator and reviewer. During the project he/she is able to provide you with information on the current status at any time.